![]() ![]() It’s not designated as a high-intensity drug trafficking area, or HIDTA. Yet, it’s not getting as much help as other continues in the Hudson Valley. ![]() In 2021, the county’s opioid overdose death rate was 108% higher than the state average. ![]() Sullivan County’s struggle with opioids has been a long fight. Last year, there were 218 overdoses and 24 deaths within county lines. It has one of the highest overdose death rate in New York state. Sullivan County is on the front-lines of the dangerous and deadly epidemic. Now, the county’s district attorney is looking for federal support. With over 120 years of combined C-suite experience providing work-from-home customer service solutions, Omni Interactions has developed a unique business model built around the gig economy and innovative cloud-based technology that empowers remote brand ambassadors to provide on-demand, scalable, omnichannel customer experience at a lower cost.įor inquiries or corrections to Press Releases, please reach out to EIN Presswire.The Hudson Valley continues to fight the opioid epidemic, but few areas have struggled with it as much as Sullivan County. Omni Interactions customers are ditching their brick-and-mortar call centers for the future of people-based customer experience."įounded in 2016, Omni Interactions is the fastest-growing managed services provider of outsourced customer experience solutions. “It is one of the industry's fastest-growing business process outsourcers (BPOs) with an incredible revenue growth rate because it utilizes AI, automation, and highly skilled brand ambassadors to provide on-demand, scalable, omnichannel customer experience at a lower cost. "Omni Interactions solves many of today's current CX challenges with an innovative business model that combines automation with people-based support,” said DeSalles. Lowering costs of customer experience operations ![]() In the on-demand series, Michael DeSalles and Christopher Carrington discuss how companies are using the Gig Economy to their advantage by: "Compared to a brick-and-mortar model where you recruit in a 25 to 50-mile radius, with Gig CX you have no geographic limitations and can source more experienced workers.” "Millions of calls, emails, and chats are handled by Gig Workers across the country each day,” said Christopher Carrington, CEO and Managing Partner at Omni Interactions. Other industries are following close behind. 1 out of every 3 financial services and insurance companies is accelerating their plans for outsourcing because of the current macro-economic environment. Using Gig Workers is considered an essential part of operations for 30% of financial services and healthcare organizations and 20% of retail organizations. Within 18 months, this is expected to increase to 9 out of 10 companies. 7 out of 10 companies already use Gig Workers. It’s a great model for increasing employee retention, training, engagement and career development,” said Michael DeSalles, Principal Analyst at Frost & Sullivan. “The Gig economy helps companies with today’s talent management challenges, especially agent sourcing. To present the results of the research survey, Frost & Sullivan Principal Analyst, Michael DeSalles and Omni Interactions CEO, Christopher Carrington published an exclusive on-demand series on the Gig Economy, its growth in the customer experience and call center industry, and the benefits Gig CX can provide to corporations. billion globally – a 17% increase over 2022. In 2023 the Gig Economy will be about 454. Michael DeSalles, Principal Analyst at Frost & SullivanĭENVER, COLORADO, UNITED STATES, Ma/ / - Frost & Sullivan and Omni Interactions’ research shows that the acceptance of Gig Workers in the CX industry continues to rise post-pandemic. ![]()
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